Cancellation, Return & Exchange Policy

At BLACTIFY, we take pride in the design, curation, and quality of our products. Please review our policy carefully before completing your purchase.

1. Strict No-Refund Policy

• All sales are final.
• We do not issue monetary refunds (bank transfer, UPI, card, or store credit) for:
  • Change of mind or personal preference
  • Incorrect size or color selection made by the customer
  • Slight color variations due to screen resolution and studio lighting
• Under no circumstances will cash or bank refunds be processed. Please double-check your order details, measurements, and shipping address prior to checkout.

2. Exchange Policy

We offer product exchanges if you are unsatisfied with the product quality or require a size swap, subject to the following terms:

• Strict 24-Hour Window: Your exchange request must be emailed within 24 hours of delivery (as verified by our courier delivery timestamp).
• Condition of the Product:
  • The product must be unworn, unwashed, unaltered, and completely free of odors (perfumes, detergents, etc.).
  • All original brand tags, barcodes, dust covers, and original packaging must remain fully intact and attached.
• Shipping Charges for Exchanges:
  • Customers are solely responsible for two-way shipping costs (the cost to ship the return item back to us, plus the dispatch fee for the new replacement item).
• Time Expiration: Requests received after the 24-hour delivery window will strictly not be accepted or entertained.

3. Damaged, Defective, or Incorrect Items

We take rigorous quality-control checks before packing every order. However, in the rare event that an item arrives defective or damaged during transit:

• Mandatory Unboxing Video: You must provide a single, clear, uncut, and uninterrupted 360-degree video showing:
  1. The outer packaging with the shipping label clearly readable.
  2. The initial opening/cutting of the package seal.
  3. The exact defect or damage on the product in close-up.
• Reporting Timeline: The video along with your Order ID must be emailed to us within 24 hours of delivery.
• Resolution: Upon review and verification by our quality team, we will dispatch a free replacement for the damaged or defective item. Claims submitted without a valid unboxing video or after 24 hours cannot be verified and will be rejected.

4. Cash on Delivery (COD) Policy

To confirm all Cash on Delivery orders and prevent fraudulent bookings:

• ₹150 Upfront Advance: A non-negotiable upfront payment of ₹150 is required to confirm and dispatch your COD shipment.
• Payment Collection: This ₹150 verification fee is securely processed through CODKING during order checkout/confirmation.
• Order Adjustment: The ₹150 is not an extra surcharge—it is automatically deducted from your order total. The remaining balance is payable in cash or UPI upon delivery.
• COD Exchanges: If an eligible COD order is exchanged, the ₹150 initial confirmation payment remains credited to your original purchase. The standard two-way exchange shipping fees must still be paid by the customer.

5. How to Initiate an Exchange Request

1. Email Us: Send an email within 24 hours of delivery to blactifyofficial@gmail.com
2. Subject Line: Exchange Request - Order #[Your Order Number]
3. Include the following information:
   • Full Name & Registered Contact Number
   • Order Number & Delivery Date
   • Reason for exchange (Quality / Size preference)
   • High-resolution photos showing product tags and original condition
   • (For damage/defect claims) Attached unboxing video link or file
4. Processing Time: Our team will review your request and share return instructions and shipping fee payment details within 24–48 business hours.

6. Contact Information

For any questions regarding our terms, exchanges, or order verifications, please reach out to our support team:

• Email: blactifyofficial@gmail.com
• Response Hours: All Day (10:00 AM – 8:00 PM IST)